TIAA
Product & Digital Transformation

The Administration tab supports essential retirement plan operations and administrative tasks.

• Process contribution lists and remittances.
• Review participant transactions electronically.
• Add, remove, or update authorized site users.
• Securely exchange plan and participant data through File Exchange.
• Access forms for administrative and participant use.
• Support employee enrollment and funding processes.
• Monitor investment performance.
• Manage Revenue Credit Account functionality where applicable.

PlanFocus provides user management and role-based permissions to protect sensitive retirement plan and participant information.

Core Capabilities

• Add, edit, delete, deactivate, or reactivate users.
• Copy permission settings from existing users.
• Review a 12-month history of access changes.
• Approve access for third-party firms.
• Complete annual user access confirmations.

User Personas

• Plan Sponsor / Location Sponsor: Broad plan administration and user-management access.
• Responsibility Owner: Access and management within assigned responsibilities.
• Access Rights Holder: Permissions limited to assigned actions.
• External Users: Auditors, consultants, and other authorized professionals.
• Legal Counsel: Users managed through the applicable administrator process.

Access Controls

• Plan Scope: Assign access to specific or multiple plans.
• Permissions: Edit & View or View Only.
• Privacy: Restrict sensitive participant balances, compensation, and Social Security numbers.
• Plan Review: Control access to salary-related reporting and benchmarking.

Functional Roles

• Contributions and Enrollments.
• Distributions and Loans.
• Compliance and Fee Management.
• Revenue Credit Account.
• Plan and Investment Changes.

User Administration Workflow

• Add / Copy: Enter user details and assign permissions, or copy an existing profile.
• Edit: Update user profiles, plans, and assigned roles.
• Manage Firms: Assign third-party access and expiration dates.
• History: Review recorded access changes.
• Annual Confirmation: Review and certify authorized access.

The documented registration process included a one-time personal identification number (PIN) provided outside the online registration flow.

Reporting capabilities help plan sponsors understand plan performance, monitor trends, and make informed decisions.

• Standard Reporting: Predefined investment, enrollment, and contribution reports.
• Explore: Flexible summaries and trends without predefined reports.
• Custom Reporting: Tailored data views and analysis.
• Scheduling: Automated report generation and email notifications.
• Plan Review: Plan-specific analytics, benchmarks, and visualizations.

Compliance resources support plan sponsors in understanding and managing fiduciary responsibilities.

1. Understand fiduciary obligations through guidance and educational resources.
2. Assess plan compliance using diagnostic tools.
3. Establish processes to address compliance requirements.

Supporting Tools

• Plan Governance Toolkit.
• Compliance Calendar.
• Fiduciary and Compliance Checklist.

• Resources for Employees: Articles, educational content, consultations, and seminars.
• Resources for Plan Sponsors: Research, webinars, videos, and administrative guidance.
• Investment Insights: Market commentary, pricing, and performance information.
• PlanFocus 101: Step-by-step platform guides and instructional videos.

The Document Center acts as a centralized repository for retirement plan documentation, communications, and reporting materials.

• Administration: Operational documents and plan adjustment confirmations.
• Employee Communications: Campaign materials, Qualified Default Investment Alternative (QDIA) notices, and fund announcements.
• Employee Engagement: Communication and education campaign reporting.
• Plan Documentation: Plan rules, agreements, provisions, and amendments.
• Plan Review: Electronic annual Plan Review reports.